Shipping Policy

Last updated: 27 August 2026

Thank you for shopping with Void Cat Co. As a print-on-demand store, our products are made specifically for you after your order is placed.

This Shipping Policy explains how order processing, shipping, delivery estimates, and other delivery-related matters work.

1. Order Processing & Production

All Void Cat Co products are made to order. Once your order is confirmed, it is sent to one of our print-on-demand fulfilment partners for production.

Most orders require approximately 2–7 business days for production before they are shipped.

Production times are estimates and may vary during busy periods, holidays, or due to circumstances outside our control.

Once your order has been shipped, you will receive a shipping confirmation where tracking is available.

2. Shipping Times

Delivery times vary depending on your location, the product ordered, the fulfilment location, and the shipping service used.

Estimated delivery times shown at checkout or provided after your order has shipped are estimates only and are not guaranteed delivery dates.

Please remember that production time and shipping time are separate. Your order must first be produced before it can be shipped.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Shipping charges may vary depending on:

Your delivery location
Products ordered
Number of items
Fulfilment location
Available shipping method

You will be able to review applicable shipping charges before placing your order.

4. International Shipping

Void Cat Co may ship to multiple countries and regions depending on product and fulfilment availability.

International orders may be subject to customs duties, import taxes, VAT, handling charges, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product or shipping price and are the responsibility of the customer.

Customs processing may also cause additional delivery delays.

5. Tracking

Where tracking is available, tracking information will be provided after your order has been shipped.

Please allow some time for tracking information to update after receiving your shipping confirmation, as carriers may not scan a package immediately.

6. Multiple Packages

Because we use print-on-demand fulfilment, products within the same order may occasionally be produced at different facilities.

As a result, your order may arrive in more than one package and packages may be delivered on different days.

Receiving part of your order separately does not necessarily mean that other items are missing.

7. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your address before completing your purchase.

If you notice an error after placing your order, contact us at voidcatcontact@gmail.com as soon as possible.

Because orders can enter production and fulfilment quickly, we cannot guarantee that an address can be changed after an order has been submitted.

If a package is returned, lost, or cannot be delivered because an incorrect or incomplete address was provided, additional shipping or replacement costs may apply.

8. Shipping Delays

While we aim to have orders delivered within the estimated timeframe, delays can occasionally occur.

Delays may be caused by circumstances outside our reasonable control, including:

Courier or postal delays
Customs processing
Severe weather
Public holidays
High seasonal demand
Transportation disruptions
Incorrect or incomplete delivery information

Void Cat Co cannot guarantee specific delivery dates.

9. Lost or Missing Packages

If your tracking information shows no movement for an extended period or you believe your package has been lost, please contact us at voidcatcontact@gmail.com.

Include your order details so we can investigate the issue with the relevant fulfilment or shipping provider.

If tracking shows that an order has been delivered but you cannot locate it, please check around your property, with household members or neighbours, and contact the delivery carrier where appropriate.

We will assist with delivery issues where reasonably possible.

10. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Information about replacements, refunds, damaged products, and returns is provided in our separate Returns & Refund Policy.

11. Contact Us

If you have questions about your order or shipping, please contact:

Void Cat Co
Email: voidcatcontact@gmail.com