Returns & Refund Policy

Last updated: 27 August 2026

At Void Cat Co, every product is made to order specifically for you. Because we operate using a print-on-demand model, we generally cannot accept returns or exchanges for change of mind, incorrect size selection, or other ordering mistakes made by the customer.

However, if your item arrives damaged, defective, misprinted, or incorrect, please contact us and we'll work to make it right.

1. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive an item different from what you ordered, please contact us at voidcatcontact@gmail.com.

Please include:

Your order number
A description of the problem
Clear photos showing the issue
A photo of the entire product where possible

Please contact us within 30 days of receiving your order so we can investigate the issue.

If we determine that the product is defective, damaged, misprinted, or incorrect, we may offer an appropriate solution such as a replacement or refund.

2. Change of Mind

Because our products are made specifically after an order is placed, we generally do not accept returns or provide refunds because you:

Changed your mind
No longer want the product
Ordered the wrong size
Selected the wrong colour or design
Provided incorrect order information

Please carefully review product information and sizing guides before placing your order.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

3. Size Exchanges

We generally cannot offer exchanges where the customer ordered the wrong size because a replacement product would need to be produced specifically for the new order.

Please check the sizing information provided on the relevant product page before ordering.

If you received a different size from the one you ordered, contact us as this may qualify as an incorrect item.

4. Order Changes & Cancellations

Our orders may be sent to production shortly after they are placed.

If you need to change or cancel an order, contact us at voidcatcontact@gmail.com as soon as possible.

We will try to assist, but we cannot guarantee changes or cancellations once production has started.

5. Refunds

If a refund is approved, it will generally be issued to the original payment method used for your purchase.

After a refund has been processed, your bank or payment provider may require additional time to make the funds available.

Shipping charges may also be refunded where appropriate depending on the circumstances and applicable consumer law.

6. Returns

Please do not send a product back without contacting us first.

Because our products are fulfilled through print-on-demand facilities, the appropriate solution may not require the item to be physically returned.

If a return is required, we will provide further instructions after reviewing your request.

Items sent to an address without prior instructions from Void Cat Co may not be accepted or processed.

7. Lost or Undelivered Orders

Issues involving packages that are delayed, lost in transit, or marked as delivered but cannot be located are handled in accordance with our Shipping Policy.

Please contact us if you believe your order has been lost so we can investigate with the relevant fulfilment or delivery provider.

8. Incorrect Shipping Information

Customers are responsible for ensuring their shipping information is correct when placing an order.

We cannot guarantee a free replacement or refund where an order is lost, returned, or delivered incorrectly because the customer supplied an incorrect or incomplete address.

Please contact us as soon as possible if you notice an error in your delivery information.

9. Consumer Rights

Nothing in this Returns & Refund Policy is intended to exclude, restrict, or modify any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Where applicable law gives you rights beyond those described in this policy, those legal rights will continue to apply.

10. Contact Us

For questions, refund requests, or problems with an order, contact:

Void Cat Co
Email: voidcatcontact@gmail.com

Please include your order number and relevant photos when contacting us about a damaged, defective, misprinted, or incorrect product.